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Privacy

Introduction

This privacy statement applies to the website of: Propensio Finance Limited (“we” or “us”). Registered office 39-43 Bridge Street, Swinton, Mexborough, South Yorkshire, S64 8AP. We can be contacted at info@propensio.co.uk or on +44 (0) 1709 300117.

For the purposes of applicable data protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)), the data controller is Propensio Finance Limited of 39-43 Bridge Street, Swinton, Mexborough, South Yorkshire, S64 8AP.

We respect your privacy. This is why we have taken the time to disclose our information collection practices in this privacy policy. Collecting information provides specific benefits to our website visitors and you may give us information by completing our “Contact Us” form or by corresponding with us by phone, email or otherwise.

What information do we process

We only process information that you give to us. This website does not collect data (“cookies”) that can identify you. We do not process sensitive data. You are not obliged to provide us with any information, but if you do not then we may be unable to assist you or respond to your queries.

Why we process this information

We collect information for the following purpose(s):

  • administering your query and contacting you via telephone; and
    for promotion of our services or products.

Where we process your information to administer your query and to contact you in relation to that query, we have legitimate interests in processing your personal data in this way, such as maintaining a high standard of customer service.

Unless you provide your consent by ticking the opt-in box provided we will not further process your name and email address to send you any promotional or marketing information that you have not requested. Any consent that you provide can be withdrawn at any time by clicking “unsubscribe” on any promotional or marketing email we send to you or by emailing us at info@propensio.co.uk. Withdrawing your consent does not affect the lawfulness of any processing which happened before you withdrew your consent.

Who we disclose information to

Other than ourselves, information maybe be shared with:

  • our service partners and third party suppliers for the purpose of delivering you a better service, our service partners and third party suppliers adhere to this privacy policy and abide by standard business practices. We work with them in good faith; and the holding companies, subsidiaries or subsidiary undertakings (as such terms are defined in the Companies Act 2006) of Propensio Finance Limited.

We will never transfer your information to an e-marketing list and your information will not be transferred outside the European Economic Area (EEA).

Where we store your information

We store your information on a database on our server which is protected with firewalls and passwords.

We periodically delete your information from our server every 6 years.

Your rights

The GDPR gives you a number of rights in respect of your data, including:

Right to access

You have the right to access the information we hold about you. If you would like a copy of this information please contact us at the above email address. We may request proof of your identity before sharing such information.

Right to rectify your personal data

If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information.

Right to be forgotten

You may ask us to delete information we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship, however, please contact us at the above email address and we will do our best to assist with your request.

Other rights

In addition to the above, you may also ask us to stop or restrict our processing of the information we have about you. You may also ask us to transfer your personal information to a third party in certain circumstances. If you would like any other information on these aspects of your rights, please contact us at the above email address.

What to do if you have any concerns

If you have any concerns regarding our use of your information please notify us as soon as possible – the sooner we know about it the sooner we can resolve it.  For further information, or to make a complaint, please email us at the address above.  If we cannot resolve a complaint to your satisfaction you can contact the ICO at www.ico.org.uk or by telephoning 0303 123 1113 if the complaint relates to the way your personal data has been handled.

Any questions?

If you want to find out more about our lending options, talk to one of our relationship managers.

Call us on 01709 300117 or message us below.