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1. Introduction

This privacy notice applies to information collected when you use our website, during the loan application process and during the term of your loan with us, by Propensio Finance Limited (“we” or “us”). Registered office Building 3, Callflex Business Park, Golden Smithies Lane, Wath-Upon-Dearne, Rotherham, S63 7ER.

For the purposes of applicable data protection legislation (including the Data Protection Act 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679) as transposed into UK law pursuant to the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (UK (GDPR)), we are the data controller and we can be contacted at or on +44 (0) 1709 808 990.

We respect your privacy. This is why we have taken the time to disclose our information collection practices in this privacy policy. This explains how and why we acquire and use your personal information in accordance with data protection law.

2. What information do we process?

We process information about you including:

  • name.
  • address.
  • date of birth.
  • contact details.
  • marital status.
  • employment information; and
  • credit record and records of your account.

We collect this information from you as part of your loan application and during the term of any agreement.

We will also collect this information from:

  • searches of Credit Reference Agencies (CRAs) and Fraud Prevention Agencies (FPAs) records relating to you and other people with whom you are linked financially.
  • public records, e.g., the electoral roll; and
  • third parties e.g., credit brokers where you have provided information to them and consented for it be passed to us.

Provision of this information is a contractual requirement. If you do not provide us with your information, we will not be able to lend to you.

3. Why we process this information

We collect information for the following purposes:

  • to make credit decisions about you, members of your household or others to whom you are linked financially.
  • to process your loan application.
  • to communicate with you by telephone, email, SMS, or post.
  • to manage your account, make collections and undertake debt tracing.
  • to prevent fraud and money laundering.
  • to report to CRAs and FPAs; and
  • to report to our regulator, the Financial Conduct Authority, where we are required to do so.

The lawful bases on which we process your information are as follows:

  • processing is necessary for the performance of a loan agreement to which you are a party or in order to take steps at your request prior to entering into a loan agreement.
  • processing is necessary for compliance with a legal obligation to which we are subject; and
  • processing is necessary for the purpose of a legitimate interest pursued by us, such as managing our business operations, preventing fraud, and promoting responsible lending.

4. Who we disclose information to

Other than ourselves, information may be shared with:

  • the holding companies, subsidiaries, or subsidiary undertakings (as such terms are defined in the Companies Act 2006) of Propensio Finance Limited.
  • third parties to which we transfer, charge, or assign your agreement or which manage your loan or provide services for us.
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • law enforcement agencies or regulatory bodies where we are required to do so by law; and
  • CRAs and FPAs to which we may report positive, delinquent and default data about your account(s) on a regular (minimum monthly) basis. This information may be supplied to other organisations which search your credit record.

When CRAs receive a search from us they place a search “footprint” on your credit file whether or not the application proceeds. Records remain on file with CRAs and FPAs for 6 years after they are closed, whether settled by you or defaulted.

More information about CRAs and how they use personal information is available at or you can contact the agency below:

Equifax Ltd Customer Service Centre, PO Box 10036, Leicester, LE3 4FS. Tel: 0800 014 2955
or visit:

We will never transfer your information to an e-marketing list and your information will not be transferred outside the United Kingdom.

5. Where we store your information

We store your information on a database on our server within the United Kingdom which is protected with firewalls and passwords.

We keep information for as long as is needed to manage your account, and for a maximum of 6 years afterwards, unless a longer period is required by law.

6. Your rights

The UK GDPR gives you a number of rights in respect of your data, including:

Right to access

You have the right to access the information we hold about you. If you would like a copy of this information, please contact us at the above email address. You also have a right to be told which CRAs we have used and obtain a copy of your file from CRAs. We may request proof of your identity before sharing such information.

Right to rectify your personal data

If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information.

Right to be forgotten

You may ask us to delete information we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship, however, please contact us at the above email address and we will do our best to assist with your request.

Other rights

In addition to the above, you may also ask us to stop or restrict our processing of the information we have about you. You may also ask us to transfer your personal information to a third party in certain circumstances.

If you would like any other information on these aspects of your rights, please contact us at

7. Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. For more information, please click here.

8. If you have any questions or concerns

If you have any concerns regarding our use of your information, please notify us as soon as possible – the sooner we know about it the sooner we can resolve it.

For further information, or to make a complaint, please email our Data Protection Officer, Jill Burton using . If we cannot resolve a complaint to your satisfaction, you can contact the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF at or by telephoning 0303 123 1113.