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Customer Service Representative


Salary £23,000

Department Customer Services

Location Rotherham, S63 7ER

Job Type Full Time

Closing date 30/04/2024

About us

Propensio Finance plays a central role in in the Consumer Finance Industry, as one of the top Home Improvement Lenders in the UK. We have the appetite, influence, expertise and resource to drive positive market change, and our mission is to ensure more people have availability to funds to improve lives through lending.

Our values

Integrity, Creativity and Passion. These are just a few of our values that describe how we like to work at Propensio.

Founded in 2010, we are a specialist lender who focus on lifestyle products for borrowers of all credit types. Our purpose has always been to help our clients grow their businesses and be their lending partner of choice.

To help us achieve this we always encourage fresh thinking and new ways of approaching things. As an agile, innovative team we use a mix of the latest technology and the human touch to find a reason to say “yes” to our clients!

We pride ourselves on the service we provide our clients and the culture we’ve created. In a nutshell, at Propensio, we are a family that can always rely on each other.

We have created a culture that encourages ambition and drive and we pride ourselves on exceeding our client’s expectations.

There’s no hierarchies here. All our senior team are very hands on and we all muck in together to keep spirits high and make sure things run smoothly for the client. If you have a ‘can do’ attitude and team ethic, this might be the place for you.

Your Role

The Customer Service role is responsible for providing potential and existing customers with support to enhance good customer outcomes and satisfaction with our company. You will interact on a one-to-one basis building relationships and loyalty to our customers and suppliers.

Working in conjunction with other departments to provide an outstanding service during the complete journey from application to live agreements and meeting the overall needs of the business. You will be joining our expanding and friendly team, who are committed to making a positive difference in sustaining the support for our Suppliers and Customers.

This is a rare chance to join our fast growing, innovative organisation with a real passion and purpose for our network. The role is critical to business success ensuring brand loyalty to one customer at a time

You’ll be comfortable supporting your team with daily challenges and ad-hoc duties as required. You are the virtual ‘Face of Propensio’.

As an experienced customer Service professional, you’ll understand how to manage challenging conversations, vulnerable and difficult customers, demonstrating a professional attitude on all calls. You will be proficient in the use of Microsoft Office packages including Outlook, Word and Excel and be able to produce quality documents as and when required.


  • Ensuring customer queries are answered to their satisfaction.
  • Using computerised systems to access and update the details of our customers.
  • 1st point of contact for customer complaints.
  • Escalating problems to a senior member of the team
  • Providing information to new and existing customers and introducers
  • Processing payments, when necessary
  • Performing administrative tasks as assigned by the Line Manager

Job Types: Full-time, Permanent

Salary: £23,000.00 per year


  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Schedule: Monday to Friday

Ability to commute/relocate: Rotherham, S63 7ER: reliably commute or plan to relocate before starting work (required)

Education: GCSE or equivalent (preferred)

Experience: Customer service: 2 years (required)

Work Location: In person

Apply now

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